Policy for resolving complaints
Participants wishing to register a complaint due to dissatisfaction
with continuing education programs or services provided by the American Board of Swallowing and Swallowing Disorders,
should contact the administrative office at the following address, indicating the nature of the complaint, the
continuing education program about which the complaint is based, the
date and time of the issue giving rise to the complaint, and any other
pertinent information about the complaint. The CE administrator
will respond in writing to complaints within 7 days of receipt. Determinations regarding appropriateness
of refunds based on complaints will be made by the CE administrator in
consultation with the Board chair and Continuing Education Committee.
Technical issues associated with participants attempting to access a web-based program that results in complaints, will be
addressed immediately by the CE administrator and www.swallowingdisorders.org
webmaster, in an effort to resolve the complaint to the satisfaction of
the participant. If a technical issue cannot be resolved, a full
refund will be made.
American Board of Swallowing and Swallowing Disorders
Continuing Education Administrator
563 Carter Court, Suite B
Kimberly, WI, 54136
If a continuing education program is canceled by the American Board of Swallowing and Swallowing Disorders before the paid participant has
accessed the program at www.swallowingdisorders.org, participants whom
have paid for the program will receive a full refund of their
subscription fees. Once a participant has accessed a web-based recorded
program at www.swallowingdisorders.org, no refund will be made.
Participants canceling their subscription to a web-based recorded
program will receive a 75% refund of their registration fee if
cancellation occurs before the participant has accessed the program at
Participants experiencing technical
difficulties with the site should contact the email@example.com for consideration of an extension of their subscription period.