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Policy for resolving complaints

Participants wishing to register a complaint due to dissatisfaction with continuing education programs or services provided by the American Board of Swallowing and Swallowing Disorders, should contact the administrative office at the following address, indicating the nature of the complaint, the continuing education program about which the complaint is based, the date and time of the issue giving rise to the complaint, and any other pertinent information about the complaint.  The CE administrator will respond in writing to complaints within 7 days of receipt.  Determinations regarding appropriateness of refunds based on complaints will be made by the CE administrator in consultation with the Board chair and Continuing Education Committee.

Technical issues associated with participants attempting to access a web-based program that results in complaints, will be addressed immediately by the CE administrator and www.swallowingdisorders.org webmaster, in an effort to resolve the complaint to the satisfaction of the participant.  If a technical issue cannot be resolved, a full refund will be made.

American Board of Swallowing and Swallowing Disorders

Continuing Education Administrator

563 Carter Court, Suite B

Kimberly, WI,  54136

 


 

Refund Policy

If a continuing education program is canceled by the American Board of Swallowing and Swallowing Disorders before the paid participant has accessed the program at www.swallowingdisorders.org, participants whom have paid for the program will receive a full refund of their subscription fees. Once a participant has accessed a web-based recorded program at www.swallowingdisorders.org, no refund will be made. Participants canceling their subscription to a web-based recorded program will receive a 75% refund of their registration fee if cancellation occurs before the participant has accessed the program at www.swallowingdisorders.org.

Participants experiencing technical difficulties with the site should contact the info@swallowingdisorders.org for consideration of an extension of their subscription period.